About the role
As Customer Service & Order Coordinator, you will be the first point of contact for our customers — handling inquiries, coordinating deliveries and returns, keeping customers informed about their orders, and resolving issues with effective solutions.
What you'll do
- Respond to inquiries, bookings, and feedback via WhatsApp, Email, and Crisp
- Coordinate deliveries and returns, ensuring smooth communication
- Keep customers informed about order statuses
- Address customer issues with effective solutions
What you bring
- Previous customer service experience
- Bilingual: Bahasa Indonesia & English (other languages a plus)
- Organized, proactive, and detail-oriented
- Computer proficiency with Mac/PC
- Based in or willing to relocate to Bali
What we offer
BPJS + THR after probation
Dynamic team environment
Flexible vacation policies
Education coverage for skill development
Remote work options available
Your next chapter starts here.
Apply now
Join us as
Customer Service & Order Coordinator.
No cover letter required. Tell us who you are and where to reach you — we review every application and reply on WhatsApp or email.
Questions? Chat on WhatsApp